When I went to buy Norton Ghost, I was told it was discontinued, but that I could have a 60 day free trial of Symantec System Recovery 2013. Based on what I've seen so far, I won't be buying at the end of the trial, but perhaps someone here can actually give me an answer that works.
Here's my requirement:
1) Make a COMPLETE image backup from my Windows 7 laptop to an external hard drive (3 TB; there are no space problems)
2) Restore that image from the external HD to a new blank laptop, and have it boot up to EXACTLY the system configuration I have now on the existing laptop WITHOUT having to reload all (any) of the software. All the software on the current laptop is fully licensed. The existing laptop will just be a back-up machine once this transfer is complete.
Here's my problem:
The "on-screen" walk-through for creating this kind of image back-up is ambiguous and confusing at best. The instructions (read me) are COMPLETELY OPAQUE about how to do this. I talked to at least 6 people between Norton and Symantec on Friday, and not a soul was able to help me. They just passed me off to someone else who couldn't help (some ESL problems involved in this process...).
So, what I'm looking for is a clear set of step-by-step instructions for meeting my requirement, or a clear line to someone at Symantec who can provide it.
Thanks,
TCS