Many Symantec System Recovery (SSR) customers, and potential customers, ask the same questions over and over again on the forums. Nothing wrong with this of course but I thought I would put this information together to help answer at least some of the most common questions that I see on a day-to-day basis.
Here goes...
Product Information Pages:
Windows Server Edition: http://www.symantec.com/system-recovery-server-edi...
Windows Desktop Edition: http://www.symantec.com/system-recovery-desktop-ed...
Linux Edition: http://www.symantec.com/system-recovery-linux-edition
Links to download trialware:
Windows Server/Desktop Edition: https://www4.symantec.com/Vrt/offer?a_id=154587
Linux Edition: https://www4.symantec.com/Vrt/offer?a_id=154588
Support Landing Page:http://www.symantec.com/business/support/index?pag...
Symantec System Recovery 2013 Software Compatibility List (SCL): http://www.symantec.com/docs/TECH201318
Symantec System Recovery 2011 Software Compatibility List (SCL): http://www.symantec.com/docs/TECH157280
Link to Ideas section of Connect (a place to submit your enhancement requests):
https://www-secure.symantec.com/connect/backup-and...
Link to Known Issues (product defects) section of Connect:
https://www-secure.symantec.com/connect/backup-and...
How to contact customer care (for non-technical, i.e. licensing queries):
http://www.symantec.com/support/assistance_care.jsp
How to contact support:
http://www.symantec.com/support/contact_techsupp_s...
How to download/install the 2013 Management Solution (it's changed with the release of 2013):
http://www.symantec.com/docs/TECH201523
Documentation:
2013 User Guide: http://www.symantec.com/docs/DOC6256
2013 Management Solution Admin Guide: http://www.symantec.com/docs/DOC6257
2013 Linux Edition User Guide: http://www.symantec.com/docs/DOC6258
If there are other things you would like to see added to this list, just let me know.
I hope this helps to answer some of the questions that people are asking.
Thanks,
Chris