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-Error E0D3EBC0: Cannot deploy the Agent to... (SSR 2013 Desktop Ed. on Windows Pro 2007 64 Bits)

August 12, 2013, 3:14 pm
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Hello everyone,

     Please, I need help with this one:

     when I try to deploy the agent on another laptop on my workgrouop the next error appears:

     -Error E0D3EBC0: Cannot deploy the Agent to USER-PC.

    --USER-PC,  Exception occurred: Attempt to connect to remote machine failed.
    
      Then I use the "reconnect" option on the Symantec System Recovery Service Connection Screen and connection error is displayed.
 
I have eliminated as much Possible Causes as I could:
 
1)Computer is not connected to the network. (Connected)
 
2)Firewall of the target computer is ON.  (Firewall is off)
 
3)Supported Backup Exec System Recovery or Symantec System Recovery client is not installed on the target computer. (It is not supposed that an agent can be remotely instaled to my clients??, I'm confused)
 
4)User credentials are incorrect. (Eliminated cause)
 
5)UAC (User Access Control) security policy is enabled on the computer. (I'm alouding remote assistance connetions for all computers on my workgoup. Do I need to config anything else? This part is no really clear for me...)
 
Besides of all of this, I've checked that Distributed COM is enabled on this computer as on all the others.
 
Summarizing, I have no a clue about what I'm doing wrong or what the problem is, hope someone can help me.
 
I thank you in advance.

     

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BESR 2011 Not enough free space to maintain snapshot on vol D:

August 13, 2013, 6:41 am
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Dear Symantec,

I am getting this:

 

Date: 8/13/2013 0:01:28 AM

Notification Type: Error

Priority: High

Description: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of System Reserved (*:\), (C:\), RBD (D:\).

      Error E0BB0184: There is not enough free space to maintain snapshot image on volume D:\.

Details: 0xE0BB0184

Our system is W2008R2 x64 SP1

The Hidden partition \ backs up

The C: partition backs up

The D: partition fails with the above error.

The D: partition is 12TB and has been working.

I installed a 1 TB NTFS USB drive as drive E: (empty) and executed "VSSADMIN add shadowstorage /for=D: /on=E: /maxsize=unbounded"--still fails after 12 hours.

Now all of this worked before. The C: drive is W2008R2 with Hyper-V and drive D: contains 4 VMs (all Win2008R2) with C and D drives.

Since the documentation made no mention of required free space on D: to do the snapshot, Drive D; was essentially completely used by the VMs.

Now after the fact, it is noted that up to 25% of the volume needs set aside for shadow storage...

It also seems that Symantec used their own provider with none of the VSSADMIN utilities. Nonetheless it looks as though the new BESR 2013 does use the MS VSS. Your design seems amateur. Why would the drive being backed up need to be written to ?---potentially corrupting the drive being backed up--this is horrible engineering.

Since your documentation is grade school level and your logs are encrypted..how does a company that trusted you get around this dilemma?

Our options:

1. Symantec provides a solution to a poorly designed product.

2. Put BESR 2011 in each VM and the host Partition. Although we were told that the above procedure would work. That is backup \, C, and D:. We do have 4 or 5 licenses.

3. Buy another non-semantic product.

Hope you can help.

Doug  

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How to setting up SSR 2013 on W2008R2 SQL Cluster

August 13, 2013, 8:25 am
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Hello every body,

This is my first post, hope be clear to explain my doubt:

Scenario:

- 2 Win-2008R2 Servers

- SQL 2008 Cluster (just one instance)

I'm using SSR-2013 to backup Physical Servers.

Is there any best practice to install it? On Nonde1 or Node2 or Both?

 

Thank you in advance.

Regards

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How do I use Symantec System Recovery to replace Ghost?

August 13, 2013, 1:13 pm
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I have a ghost image I need to restore to a non-functional computer.  I downloaded an SSR trial since Ghost is no longer available.  When I try to install it so I can create a bootable USB and stick the ghost image on it, it wants to examine my laptop and make the image to only work with it.  This does not sound to me like it will work for the non-functional computer which has completely different hardware.  so how do I make this work to replace Ghost because it doesn't sound like it really replaces Ghost at all.

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SSR Linux Edition

August 16, 2013, 2:39 am
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hi guy's
i need to know how can i do a disater recovery for my redhat server using SSR 2011 linux edition,i already do a CustumSDR.iso disk but
it contain only 115 Mo ,so i can't recover all my computer.please help
thanks a lot

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SSR 2013 Desktop

August 17, 2013, 4:36 pm
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I am getting following error:

Error EC8F1780: Cannot successfully reconcile changes since last session.

                Error EC8F1771: Cannot enumerate the current drives on this system.

                                Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume.

Details: 0xE0BB0147

Tech article # 209599 seems to apply but says it is for Server 2008.

Is the solution applicable to Win7?

Thanx

 

Sorry  if this is a duplicate post

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Symantec System Recovery creates Full backups when server is rebooted

August 18, 2013, 7:28 pm
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We use SSR 2011 to create images of two VM's.  We swap USB drives out weekly.  Just recently, I've observed that if we reboot the server or disconnect the USB drives and reconnected them, when the backup runs, it creates a full backup of the drives, not an incremental image as expected.

Just to be clear, I'm using the Full and Incremental nomenclature, but we are not doing file system backups, we are creating images.

We were using VMware ESX 4.1 and switched to Hyper-v servers.  I'm using a third party USB redirector to get the USB drives to mount on the VM's

 

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System Recovery 2013 en reseau

August 18, 2013, 8:29 pm
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Bonjour,

J'aimerai utiliser System Recovery 2013 pour faire les backups de mon deuxieme PC. J'ai deux PC connecté en reseau.

Symantec System Recovery 2013 fait mes backups de PC1 en permanence. J'aimerai utiliser le meme programme mais cette fois ci en reseau pour faire les backups de mon PC2. Sauf que SR2013 refuse de se connecter a mon deuxieme PC via celui que j'utilise tout les jours, c'est a dire PC1.

PC1 detecte PC2. Je peux meme m'y connecté via le bureau a distance de Windows. SR2013 voit mon PC2. Il me demande mon nom d'utilisateur et mot de passe. Il tente de se connecter et il finit par une erreur comme quoi, il ne peut se connecter. J'ai tenté de deployer l'agent, en vain. Comment faire svp? Merci

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Error EC8F17B7: Cannot create recovery points for job, Error ED800019 could not be opened, Error E7D1000E: Unable to open (UMI:V-281-3215-6071)

August 19, 2013, 7:31 pm
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Following error taken place once or twice a week during the scheduled backup time. And the final backup image cannot be created. 
This job can run normally sometimes. Any ideas for this issue ?
 
High Priority Info: Info 6C8F1F65: The drive-based backup job, Drive Backup of OS (C:\), data (D:\), data2 (G:\), has been started automatically. 0x00 (Backup Exec System Recovery)
8/17/2013 4:43:49 AM High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of OS (C:\), data (D:\),data3 (G:\).
Error ED800019: The recovery point file '\\xx.xx.xx.xx\e$\image\test_D_Drive010.v2i' could not be opened.
Error E7D1000E: Unable to open '//xx.xx.xx.xx/e$/image/test_D_Drive010.v2i'. It does not exist. 0xED800019 (Backup Exec System Recovery)
 (UMI:V-281-3215-6071)
 
 
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Downgrade license

August 21, 2013, 5:48 am
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I am about to purchase system recovery 2013 desktop edition. I cannot seem to find anyone who will still sells the digital version of 2011 (which the rest of my pc's use).

 

The question, is it possible to get a downgrade license from Symantec for 2011 if I purchase a copy of 2013?

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Backups Failing - Cannot create recovery points for job

August 21, 2013, 8:12 am
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Hi, 
 
1st post.
 
We have recently installed Backup Exec System Recovery 2010 Management Console.  We have deployed the Altiris Agent and the Backup Exec 2010 Plug in.  
 
We have a mixture of Server 2000/2003/2008R2 servers running BESR 8/8.5 and 2010.
There are a group of servers that will not back up, the message they receive is as below (taken from Event Log)
 
Error EC8F17B7: Cannot create recovery points for job: Fraserburgh Macrae.
Error E7D1001F: Unable to write to file.
Error EBAB03F1: The specified network name is no longer available.
Error E7D10046: Unable to set file size.
Error EBAB03F1: The specified network name is no longer available. (UMI:V-281-3215-6071)
 
Details: 
Source: Backup Exec System Recovery
 
We are backing up across the LAN to a brand new NAS box.  Permissions are correct and I can copy backup files between the server and NAS and the other way too.  
I have also amended the \\server\share to \\ipaddress\share to no avail. 
 
I have tried the articles listed via Google but am still at a loss as to what to do.
 
If you are able to help that would be excellent as I have been struggling with Symantec Support for about 6 weeks for various issues with regards this installation.
 
Cheers.
 
 
 
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SSR2011 "current ThreatCon Level" - currently unavailable message

August 21, 2013, 8:20 am
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States that internet connection is required - it has a working internet connection.  I have run updates from the live up under "help". This just quit working.

Anyone else?

 

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Unable to install Backup Exec System Recovey 2010 Management Solution Plug In

August 22, 2013, 6:49 am
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Hi all,

I am trying to install the Backup Exec System Recovey 2010 Management Solution Plug In but I keep getting the message below.

 

Plug in fail.PNG

 

It is Windows Server 2003 SP1, with BE 2010 installed.

There are no other versions installed on this machine.

 

Anyone come across this before?

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Symantec System Recovery 2011 Question

August 22, 2013, 8:10 am
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I have a question regarding the section of restoring an image where it detects the un-initialize disks. On my screenshotd you see I have disk 0 and disk 1. However on the initialize disk structure, it displays disk 2 with 0 bytes of size. How come it'd not displaying disk 1? Where is disk 2 coming from?

 

2013-08-22_10-53-59_450.jpg

2013-08-22_10-59-50_124.jpg

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SSR 2013 Hangs at 5% when performing backup

August 22, 2013, 8:20 pm
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SSR 2013 hangs at 5% when performing backup, the machine is running Xp SP3 with 2GB of memory. All of the hard Drives have plenty of space. Looks like it is having a problem with the snap shot. Progress messasge says it is Creating Snapshot and snaping drives.

The backup is an independant backup of 3 drives. C: drive, D: Drive which is I assume HP's recovery drive, J: drive which is a local drive with just their data files. Runs all night and never moves past 5%.

Any ideas?

Grant

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BESR 2011- (IOCTL_VSNAP_SET_SNAP_VOLUMES) failed The Device dont regognize the command 0xE7B70001

August 22, 2013, 9:13 pm
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Hello ,

I have on Customer Site an big Problem : 

Hard- and Software : 

HP Server with Microsoft Small Business Server 2011 , System Recovery 2011 Version 10.0.3.45857 onesmore fresh installed . An Qnap TS-219 P+ with an Network Share is the Backup Target. 

Problem : 

When the Backup starts at 01.00 at night i become the folowing error : 

Error EC8F17B7: Recovery Points cant created for the Job : xxxxxxxxxx

Error :  E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_SNAP_VOLUMES) failed.

Error EBAB03F1: The Device dont recognize the command  Details: 0xE7B70001

 

When i start vssadmin list writers , i see that many writers are in state ( 9 ) timeout . 

When i start the the Backup Job again the Backup ends with "success" . 

When i now start vssadmin list writers again , the all of the writers shows ( 1 ) stable . 

I install the BESR 2011 completely new and i create an new Job , but the same Problem . 

 

Is there an Solution for this Problem . 

Thanks 

Michael 

 

 

 

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Can we install Symantec System Recovery 2013 Management Solution on Virtual Machine

August 22, 2013, 9:54 pm
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I need a solution

Can we install Symantec System Recovery 2013 Management Solution on Virtual Machine?

What are the requirments for Symantec System Recovery 2013 Management Solution installation?

My Server Details:

Operating System : Windows 2008 R2 X64 (Virtual Machine)

CPU: Intel Xeon 2.4Ghz , 2Core

Please advance on this.

 

Regards,

Krish Ken 

 

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How to Backup bootable CF cards

August 23, 2013, 2:22 am
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Hi,

I have Windows 7 and SSR 2013 installed on a machine (machine 1). I have an other machine (machine 2) that has Windows 7 installed on a CF card. Machine 2 only has this CF card installed as a system disk. Now I want to plugin the CF card from my machine 2 into the running machine 1 using a card reader and then perform a backup of the whole CF card. The CF card shows correctly in the harddisk management of machine 1 (see attachment 1). SSR2013, however, does not show me one of the volumes on that CF card (see attachment 2).

How can I get SSR 2013 to backup my CF card?

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Backup Windows Image with Truecrypt drives

August 23, 2013, 10:58 pm
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I need to backup the whole image, somehow, I wish to backup C:,G:,EFI partition, system state

E:(NTFS) is when the truecrypt is unmounted,

G:(NTFS) is when the truecrypt is mounted and unencrypted

 

Using SSR, still unable to backup

This is the error I got in SSR:

 

Error EC8F17B7 Cannot create recovery points for job :Backup of xx.xxx.xxx.xxx Error E4F3000E:Snapshot failure while using Volume Shadow Copy Service, Check Application event log for VSS errors:

Error code:VSS_E_PROVIDER_VETO

Has anyone successfully backup before a truecrypt drive(not system drive)using SSR2013?

 

I just want to create a image as a whole so that I can restore the computer based on the image file, and do not need to reinstall again

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Make Image Backup, then Restore

August 25, 2013, 10:35 am
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When I went to buy Norton Ghost, I was told it was discontinued, but that I could have a 60 day free trial of Symantec System Recovery 2013. Based on what I've seen so far, I won't be buying at the end of the trial, but perhaps someone here can actually give me an answer that works.

Here's my requirement:

1) Make a COMPLETE image backup from my Windows 7 laptop to an external hard drive (3 TB; there are no space problems)

2) Restore that image from the external HD to a new blank laptop, and have it boot up to EXACTLY the system configuration I have now on the existing laptop  WITHOUT having to reload all (any) of the software. All the software on the current laptop is fully licensed. The existing laptop will just be a back-up machine once this transfer is complete.

Here's my problem:

The "on-screen" walk-through for creating this kind of image back-up is ambiguous and confusing at best. The instructions (read me) are COMPLETELY OPAQUE about how to do this. I talked to at least 6 people between Norton and Symantec on Friday, and not a soul was able to help me. They just passed me off to someone else who couldn't help (some ESL problems involved in this process...).

So, what I'm looking for is a clear set of step-by-step instructions for meeting my requirement, or a clear line to someone at Symantec who can provide it.

Thanks,

TCS

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